Our Return Policy

If any item received from ShopHQ does not meet your expectations, mail or ship your return within 30 days from the date you receive your package for return or exchange.

We offer two return options. You may choose to either return your item for a full refund of the purchase price back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.

With each package, there is a return form attached to your invoice which needs to be filled out and sent back with your item(s). Please fill out the return form and be sure to include it in your package so that we can easily locate your order and process your return as fast as possible.

If you are unable to locate your return form, click here to print a new one. If you do not have access to a printer, please include your name, customer number, order number, item number of product being returned, and reason for the return on a sheet of paper and include it in your return package.

Please note that certain items are sold “as is” or “final sale” except where prohibited by law. Items sold “as is” or “final sale” cannot be returned or exchanged. When applicable, this will be specified at the time of sale.

Important Return Information

About Exchanges

  1. To learn about your options for returning merchandise, click here.
  2. ShopHQ will not issue credit for items that have been altered or damaged.
  3. If you would like to make an exchange, please include the color and/or size you wish to receive.
    • Exchanges can only be made for items being returned to our Bowling Green, Kentucky locations.
    • With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.
    • Please allow 5 business days from the day ShopHQ receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.

About Refunds for Returns

  1. Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.
  2. Original shipping and handling charges are not refundable.
  3. If you have questions regarding which return address to use, please contact Customer Service at 1-800-676-5523 between 8am-9pm CST Monday through Friday and 9am-5pm CST Saturday.

After You Send Your Return Back

  1. Please allow 10 days for your return to be delivered, processed, and refunded.
  2. If you have not received a refund to your credit card after 15 days, please contact ShopHQ Customer Service at 1-800-676-5523 between 8am-9pm CST Monday through Friday and 9am-5pm CST Saturday.

How to Return an Item

Use A Carrier Of Your Choice?

  1. Return your item(s) by taking your package to a carrier of choice (UPS, USPS, FedEx, etc). Postage will be due upon receipt at the carrier location.
  2. Insure your package for the value of your item.
  3. Obtain a tracking number so you can track your return as it makes its way back to ShopHQ.

Checking the Status of a Return

1. Track Your Package

  • If you used a carrier of your choice, please access the carrier's website to see when the package is scheduled to reach its destination.

2. Check Your Email

  • Once your return has been completely processed, you will receive a confirmation email letting you know that we have processed your return along with the amount you have been refunded.

3. Check ShopHQ.com

  • Sign into "My Account" at ShopHQ.com and choose "Order Status" at the top of the page. If we received and processed your return, your order will show that your return has been completed.
  • The "status" of the item you returned will no longer state that it is "shipped" and rather that item was "returned" and the date the refund was processed for your return.

Returned status in the My Account section

4. Call ShopHQ's Customer Service Phone Line:

  • Dial 1-800-676-5523 between 8am-9pm CST Monday through Friday or between 9am-5pm Saturdays, and choose "1" for Manage Orders, then "3" for Return Status. If we received your most recent return and have completed processing, you will hear this return first. You can then choose to hear a list of orders, look-up by order number or look-up by item number.